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A growing mid-sized law firm was losing control of critical medical information and documentation following the record retrieval process. Internal staff was swamped and falling further behind, attorneys were uneasy that they were fully knowledgeable about their cases and overhead costs continued to increase.
Following a Medical Legal Spider consultation and completion of several formatting samples to perfect the deliverable, the firm settled on a custom Narrative Summary, supported by Hyperlinks to all of the salient source documentation. Both the Summary and Medical Records are presented Chronologically for easy cross-reference by the firm's attorneys and expert medical reviewers.
While creating a standard format for their firm, these attorneys also preserved the options of submitting special instructions and rush turn around requests.
In all aspects, Medical Legal Spider has met or exceeded each unique case requirement. Through the new client development process, Medical Legal Spider helped improve this firm's Summary format, delivering perfectly prepared files on-time, at lower cost and with reliable accuracy. The firm has also transformed this previous overhead expense to a predictable charge that is billable to each case file.
A national Record Retrieval / Document Management company was looking for additional growth opportunities in the legal field. While they have a history of providing excellent service obtaining medical records from hospitals, physicians and other providers, these files were delivered to their clients as received. Yet, they knew that many of their law firm clients and prospects struggled to organize disparate medical records and extract clinical data prior to merit review and other case analysis. Their conclusion was to search for a reliable partner to take on this important, yet tedious and time consuming task.
Armed with very specific requirements for format, accuracy and quality, timely delivery of the completed files and total process integration, this Document Management company approached Medical Legal Spider.
After many tests, Medical Legal Spider was found to offer the ideal combination of customized formatting, internal quality control protocols (especially with hand-written notes), reliable turn-around time and predictable value pricing. They also found Medical Legal Spider to have a 100% customer centric enterprise that delivers scalable solutions.
This litigation support company enjoys an enhanced service line, better support for their clients and an additional revenue stream contributing to their profitability.